We don't refund any deposit processed, but in the event of cancellation, the payment will be issued to your account as a raincheck to be used for a future event. The raincheck is good up to 1 year accordingly with timeframe cancellation was requested, penalty fee applies. All Tent orders cancellations are ONLY accepted up to 15 days prior to the event. All other rentals we require up to 7 days notice.Please be advised that events cancelled within less than 7 days, we retain 50% of the order as a cancellation penalty, the remaining balance is applied as a raincheck. If you cancel within 15 days, the cancellation penalty towards the raincheck value is 30%. Before that timeframe cancellation requests, no penalty fee applies.
It is a fee that covers reasonable, accidental damage to the equipment incurred with normal use. It is required for ALL orders above $500 and ALL pickup orders. If you place your order online and doesn’t add the DW fee, please be advised that we will add the fee and charge card on file without notice. It is optional for orders below $500 that are delivered to event location. Damage waiver is not a liability insurance, it doesn’t cover missed, stolen or damages due to improper use. Please be advised that it doesn’t cover misuse, loss, or negligence. Damage waiver fee it is non-refundable.
Replacement fee is a penalty that automatically applies to ALL damaged items that ARE NOT COVERED BY DAMAGE WAIVER. Our team will communicate by email with customer and send a picture of the item damaged or communicate about an item that was not returned to us (lost/stolen).
After that we send an updated receipt with the charge for the item damaged and or lost.
If you have any other questions, please feel free to call us any time at: (301)844-8424

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