Our cancellation policy is as follows: * ALL deposits are non-refundable. For cancellations before 30 days of delivery we will retain the amount of the deposit placed in a Raincheck (good for 1 year toward a future event). * TENTS AND DANCE FLOOR: All TENTS AND DANCE FLOOR orders cancelled within 15 days of delivery are due in full, (100%). If you have paid the deposit (50%) of your order the remaining balance is going to be charged on the credit card on file and no rainchecks will be applied. * ALL other rentals: (tables, chairs, linens, backdrops and others) - If you need to cancel your order, we require up to 7 days notice. Orders cancelled within less than 7 days, we retain 50% of the order as a cancellation penalty fee. The remaining balance is going to be applied as a raincheck. If you cancel within 15 days, the cancellation penalty towards the raincheck value is 30%. Before that timeframe cancellation requests, no penalty fee applies. All requests for cancellation within 48 hours of delivery date are due in full, no rainchecks will be provided. If you would like to reschedule your event, please note that rescheduling fee applies. Rescheduling Fee: $99
Yes, upon request and availability of the team we can provide a visit before the event. The fee for this service is $50 for events located within 25 miles from warehouse and $75 for events above 25 miles away. Fee is not refundable.
Yes. The customer is responsible to call MISS UTILITY.'s Office at the number 811 or https://www.missutility.net/ Please be advised that you are required to contact Miss Utility's office before you plan to dig - this also applies when staking/anchoring a tent, canopy, fabric shelter, or structure. After calling, your local utility company will mark (or spot) the location of underground utility lines at your installation site. Our tents' stakes are 10 to 12 inches deep into the ground. Our tent team need the site ready, marked and directed by the customer where to install the tent(s). If you think that can be any underground isse, please contact MISS UTILITY. Moments Party Rentals is not responsible and will not be held liable for any cost related to an underground issue, as stated in our quote, receipt and agreement.   

If you have any other questions, please feel free to call us any time at: (301)844-8424

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