Making your party and event reservations at Moments Party Rentals is fast and easy. Browse through the website you will explore all the categories and as you see items of your preference just click the "Add to Cart" button on every product page. When you click the checkout button a quote is going to be sent to your email and the order can be concluded. We also offer the option to send your quote if the customer so wishes, please fill in one of our inquiry forms accordingly with your rental needs, as follows:
To guarantee your reservation, a deposit of 50% of total order is required. The remaining balance is due 2 (two) days before your event date. The balance will be charged on the credit card on file. Any changes in your order should be done within 48 hours prior to event to add or reduce items of reservation.
In the event of any cancellation the minimum required payment will be issued to your account as a raincheck to be used for a future event good up to 1 year. If you opt for the rain check the deadline for requesting is 48 hours.
If a customer chooses not to have the event at all, there will be a cancellation fee charged for administrative and processing costs. The cancellation fee varies according to the following: Orders cancelled within 30 days of event date - 10% / 7 days - 50% / 3 days - 75% / 48 hours or less - full rental.
Delivery is available on orders of $100 and up and the delivery fee is charged accordingly to distance from our warehouse.
Our delivery team contacts you within 48 hours of your event date. Any changes in your order should be done when replying this email. If you want to add an item and we have availability that can be done with less than 48 hours, but you can’t remove items for your original order.
No. The jump should be clean when you get it. Moments Party Rentals cleans and disinfects after every rental.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: (301)844-8424

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